Privacy Policy

Parivar Care Network is a healthcare coordination and facilitation service that connects families in Australia with licensed healthcare professionals providing in-home care for elderly patients in Nepal. We are committed to protecting the privacy and confidentiality of all personal and health information entrusted to us.

We collect and store the following types of information depending on your role:

Families / Consumers

• Full name, contact details, and address
• Patient (elderly family member) identity and demographic details
• Medical history, diagnosis, treatment plans, and clinical notes
• Health vitals and care plans
• Photos or videos shared for care purposes
• Payment information (processed securely via Stripe)

Nurses / Healthcare Professionals

• Full name, contact details, and location
• Professional qualifications, registration details, and work history
• Banking details (for payment processing)
• Performance records and compliance documents
• Drawable e-signature (stored securely)
• IP address and device information at time of document signing

All Users

• Account login credentials (email, encrypted password)
• Usage data and activity logs within the platform
• Communications sent through the platform

We use personal information only for the following purposes:

• Coordinating and delivering healthcare services
• Managing nurse engagements and payments
• Communicating with users through approved channels
• Maintaining platform security and compliance records
• Meeting legal and regulatory obligations

We do not use your data for marketing, research, or training without your explicit written consent.

Patient health information is classified as sensitive personal data and is handled with the highest standard of care and protection. Access to patient data is restricted strictly on a need-to-know basis. Only the assigned healthcare professional and authorised Parivar staff may access patient records.

All data is stored on secure, encrypted servers. We take reasonable and necessary precautions to protect your information, including:

• Encrypted storage of all personal and health data
• Password-protected access controls
• Regular security audits
• Restricted access for platform staff

We require all healthcare professionals using our platform to use password-protected devices, avoid unsecured Wi-Fi when accessing patient data, and immediately report any lost or stolen devices.

In the event of a data breach involving your personal information, Parivar will notify affected users as required by applicable law. To report a suspected breach, contact us immediately at [email protected].

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Upon termination of a nurse's engagement, all patient data in their possession must be returned or securely deleted.

We do not sell your personal information to any third parties. Information may be shared only in the following circumstances:

• With the assigned healthcare professional for care delivery purposes
• With payment processors (Stripe) for transaction processing
• With regulatory bodies if required by law
• With your explicit consent

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at [email protected].

Our marketing website (parivar.com.au) may use cookies to improve your browsing experience. You may disable cookies through your browser settings at any time.

This Privacy Policy is governed by the laws of Nepal in relation to healthcare data handled within Nepal, and the laws of Australia in relation to data collected from Australian users.

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any changes. Continued use of our platform following any update constitutes acceptance of the revised policy.

For any privacy-related questions or concerns:

Parivar Care Network
ABN: 71694882561
Email: [email protected]
Website: parivar.com.au